Return & Refund Policy

We want you to love your purchase. If you are not satisfied, we’re here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item is unused and in original condition

• The item is in its original packaging

• You have proof of purchase

Non-returnable items include:

• Personalized/customized products

• Final sale items

• Personal care items (for hygiene reasons)

2. Marketplace Seller Items

For items sold by third-party sellers:

• Each seller may set their own return rules

• trendyrola.com will assist in coordinating the return

• Refunds may only be issued after the seller receives and inspects the item

3. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us within 7 days

• Provide photos of the issue

• We will arrange a replacement or full refund at no cost to you

4. Return Shipping Costs

• If the return is due to our error → free return

• If returning for personal reasons (e.g., “changed my mind”) →
  You are responsible for return shipping cost

5. Refund Processing

Once your return is received and inspected:

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for processing

6. How to Start a Return

Please contact us at:
📧 [Insert Email Address]

Include:

• Order number

• Product name

• Reason for return

• Photos (if applicable)